Revolutionize your support platform and streamline customer interactions with **SimpleBase**. Say goodbye to inefficient ticketing systems and hello to a complete support solution that combines AI chatbots, a help desk, and AI-powered Knowledge Base.
TL;DR
Instantly create AI-powered articles, AI Chatbots, and a comprehensive ticketing system with SimpleBase.
At-a-glance
Best for: Customer support, SaaS, Small businesses
Alternative to: HelpScout, Intercom, Zendesk
Integrations: Google Analytics, Intercom
Features: AI, White label, CNAME
Overview
SimpleBase is the all-in-one support platform that enables you to create AI chatbots, efficiently resolve customer tickets, and publish help articles seamlessly. With SimpleBase, your team can collaborate effectively, track metrics for top-level support, and improve customer satisfaction.
Simple and hassle-free ticketing system
Enhance customer ticket resolution, collaborate efficiently with colleagues, and analyze crucial business metrics with a fantastic Inbox experience and powerful email capabilities.
Create and train AI Chatbots instantly
Utilize a no-code platform to create and train AI chatbots in seconds. Your AI chatbots can handle complex inquiries, provide rapid responses, and integrate seamlessly with any platform and language.
AI-powered Knowledge Base
Build a powerful Knowledge Base featuring sleek articles created in seconds, multiple languages, SEO optimization, and a rich text editor for easy content creation.
Best support experience for your team and customers
Manage multiple workspaces, provide AI-powered live chat support, access advanced analytics, and invite unlimited team members with SimpleBase.
Core feature
- Help Desk with ticket management
- Customer Support: Resolve and assign tickets
- Inbound Email: Turn emails to support tickets
- Saved Replies, Notes and Working Hours
- No-code AI Chatbot
- Automatically train AI Chatbot with Knowledge Base articles
- Upload PDF files or crawl web pages for advanced training
- Handoff AI Conversations to a support agent
- See customer AI Chatbot session history
- Fully customizable Live Chat Widget
- One-line code to embed your website
- Offer Live Chat and AI Chatbot support in one widget
- Multilingual Knowledge Base
- Custom Domain and Branding
- Multiple Workspaces under one account
- Team Management: Invite your colleagues
- Analytics for Help Desk and Knowledge Base
Sarah Johnson –
SimpleBase has made our customer support more efficient and effective. The AI chatbot feature is a game-changer!
Mark Roberts –
Using SimpleBase has streamlined our ticket resolution process significantly. Highly recommend it!
Emily Davis –
SimpleBase’s Knowledge Base platform has made creating and publishing articles a breeze. Great tool!