Streamline your customer support and enhance team performance with GoDesk. This all-in-one shared email help desk and knowledge base simplifies managing support tickets and ensures your team provides top-notch assistance to your users.
TL;DR
A simple and manageable customer support app made specifically for growing B2B companies.
At-a-glance
Best for: Customer support, Small businesses, Virtual assistants
Alternative to: Freshdesk, HelpScout, Zendesk
Integrations: Custom API, G-Suite, Gmail, Office 365, Outlook
Features: GDPR-compliant, White label, CNAME
Overview
GoDesk is your solution to efficient customer support management. By converting customer emails into tickets, GoDesk ensures a streamlined process for handling customer inquiries. With canned text replies and detailed support history, you’ll have all the necessary information at your fingertips.
Efficient Ticket Handling
GoDesk creates tickets from customer emails for easy tracking and efficient management by your support agents. Canned text saves time, and full support history ensures effective resolutions.
Detailed Team Performance Monitoring
Get a comprehensive view of your team’s performance with GoDesk’s reporting tools. Measure ticket handling efficiency, agent performance, and customer satisfaction in one centralized location.
Compliance and Security
GoDesk ensures your data’s security with enterprise-grade measures, including GDPR and CCPA compliance. Enjoy full control over your data with encryption at rest and in transit.
Detailed Features
Efficient Ticket Handling
GoDesk’s ticketing system simplifies support management by converting emails to tickets, allowing for better tracking and resolutions. Canned text responses and support history streamline responses.
Detailed Team Performance Monitoring
Advanced reporting tools offer insights into ticket handling, agent performance, and customer satisfaction, empowering you to optimize your customer support operations.
Compliance and Security
With enterprise-level security features and full compliance with GDPR and CCPA regulations, GoDesk keeps your data safe and private.
Unlock GoDesk today and revolutionize your customer support experience. Provide your users with the top-notch support they deserve!
Get lifetime access to GoDesk now!
Core feature
- All features above included
- 3 agent accounts
- Unlimited email ticketing
- Unlimited end-users
- Unlimited mailboxes
- Unlimited knowledge bases
- End-user portal
- Use your own SSL domain
- All features above included
- 6 agent accounts
- Unlimited email ticketing
- Unlimited end-users
- Unlimited mailboxes
- Unlimited knowledge bases
- End-user portal
- Use your own SSL domain
- All features above included
- 9 agent accounts
- Unlimited email ticketing
- Unlimited end-users
- Unlimited mailboxes
- Unlimited knowledge bases
- End-user portal
- Use your own SSL domain
Sarah Adams –
GoDesk is a game-changer for small businesses looking to streamline customer support.
Jake Miller –
The shared inbox feature in GoDesk has transformed how we manage emails. Highly recommended!
Emily Ward –
GoDesk’s knowledge base has made it easy for our team to access important information quickly.